Refund policy

Return & Refund Policy

You have 30 days after receiving your order to request a return.

What can be returned

Because Lunevra's Wing Stamp Liner is applied directly to the eye area, we can only accept returns on pens that are unopened and unused, in their original packaging. This is a hygiene requirement and applies to all eye and personal care products.

Once a pen has been opened, we are unable to accept it back.

How to start a return

Email us at support@trylunevra.com with your order number. If your return is approved we will send you instructions on where to send your package. Items sent back without requesting a return first cannot be accepted.

Return shipping is the customer's responsibility unless the return is due to an error on our side.

Damaged, wrong, or missing orders

Inspect your order when it arrives and contact us straight away if anything is defective, damaged, or not what you ordered. If your order arrives damaged, if we sent the wrong item, or if your package never arrives, we will replace it or refund you in full. This applies whether or not the product has been opened.

Non-returnable items

Opened or used products, sale items, and gift cards cannot be returned.

Exchanges

The fastest way to get a different shade is to return your unopened pen and place a new order once the return is approved.

Refunds

We will let you know once we have received and inspected your return. If approved, your refund goes back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it.

If more than 15 business days have passed since we approved your return and you have not seen the money, contact us at support@trylunevra.com.